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Google Analytics Tools for NPOs from the 2013 Nonprofit Technology Conference

24 Apr

Last week, our team attended the Nonprofit Technology Conference in Minneapolis! We are posting our recaps and resources from the conference over on the Tendenci website. For The SEM Blog, we’ve included some tools from speaker Justin Cutroni of Google. Justin presented on Google for Nonprofits and Smart Data.

NTC Team

The Schipul/Tendenci team at NTC 2013!

Analytics tools for nonprofits (really any organization can benefit from these tools!):

1. Cross Domain Tracking

Many sites we work with (including our own!) is made up of multiple domains. The multiple domains can be tricky with reporting because reports falsely list bounces and referrals as people go from one internal site to another. This can be explained… but it is not always clear from just looking at a single report.

The solution: Cross Domain Tracking from Google Analytics

Google Analytics Cross Domain Tracking

2. The Measurement Protocol

You can track anything in Google Analytics now. The Google Analytics Measurement Protocol allows developers to make HTTP requests to send raw user interaction data directly to Google Analytics servers. This allows developers to measure how users interact with their business from almost any environment. Developers can then use the Measurement Protocol to: Measure user activity in new environments, tie online to offline behavior, and send data from both the web and server.

It even has structure for financial data, for instance: &tr=50.00 // Transaction revenue. &ts=32.00 // Transaction shipping. &tt=12.00 // Transaction tax.

Learn More on Google’s Developer Documentation

3. Link Tagging

Google URL tagging it is really powerful to mix the protocol data with campaign data. You can then filter your analytics data by campaign passed through a link tag. Powerful stuff!

Learn more about Google Analytics URL Builder for an example of how the variables would be added

More Nonprofit Technology Conference Recaps!

Check out our other recaps and resources from the Nonprofit Technology Conference!

 

7 Takeaways from the #Bingle Panel at #SXSW Featuring both Google & Bing

14 Mar

Google has done a fantastic job of putting Matt Cutts out there as the face of the web spam team – and he is also the face who delivers updates about Google’s work and algorithm updates to the web at large.

Matt Cutts is the Face of Google Algorithm Updates

Matt Cutts addressing the SEO world about alogirthm updates on Google’s YouTube Channel GoogleWebmastersHelp

The crowd at the “How to Ranke Better in Search” #bingle panel at SXSW was reflective of the presenters’ reputations. The other panelist was Duane Forrester of Bing – whose specific role is product manager of Bing Webmaster Tools, and the panel was moderated by Search Engine Land’s Danny Sullivan. I was seated in the crowd of overflow seating so I technically didn’t see the presenters, but I could hear the conversation and watch what they were displaying on their computer screens (see pic below).

Matt Cutts SXSW Panel Overflow Seating

Matt Cutts SXSW Panel Packed House! Shot: Overflow Seating

The session format was a Q&A panel where audience members could ask the questions and drive the topics.  Below were my biggest takeaways:

1. Social Signals are Growing in Importance

Social Signals (aka how links and shares from Social Media profiles affect your site’s authority) have had an effect on search results when a user is logged in to Google for some time now. If you or your friends have shared or liked content (particularly on Google+) – that content is more likely to rise to the top of the page. One of my favorite quotes of the panel was from Matt on these personalized results:

“There are a lot of people whose bosses think they rank number one because the boss is always logged in seeing personalized results” - Matt Cutts, Google

Matt confirmed that over time we are going to see social signals play more of a role when logged out as well.

This is already most noticeable with the rel=”author” tag which attaches your Google+ profile to content you’ve created and adds your profile photo next to the content in search results. In the panel, Matt confirmed that content with this author photo next to it does consistently see a higher CTR.

How to: Link your content to a Google+ profile using rel=”author”

2. Start Using Schema.org

Schema.org is a system of tags that webmasters can use to markup their pages in a universal way recognized by the major search engines. Google and Bing both praised the value of incorporating these Schema.org tags to help the search engines better crawl and understand the content on your website – and indicated that this will become even more important in the future.

From Duane - Schema data does not affect rankings directly; it is used to help the search engines understand the site and its content.

Google and Bing are still testing how users respond to showing schema markup in SERPs – so you may see it show in search results only sometimes for now.

How to: Getting Started with Schema.org

More Resources: Getting the Most out of Schema.org Microformats (from SEOMoz)

3. Quality Content Wins

This is something Google has been hammering home with their recent algorithm updates. It’s not exactly new, but I wanted to mention it because of how much both Google and Bing emphasized this point during the panel. At the end of the day – Quality Content wins online. Quality Content means better placement in search, better engagement, and better conversions.

“Our job is to consistently wow people with search results”Duane Forrester, Bing

More: Google Guidance on What Defines “Quality Content” 

4. Don’t Rely on Press Releases for SEO

Press Releases are key for communicating to traditional media, but Matt confirmed that Google has downgraded the value of press releases for SEO recently, so you should not rely on that content to boost your SEO on its own.

“We haven’t really trusted press releases since 2006″ – Matt Cutts, Google

5. Google Isn’t Too Worried About Facebook Graph Search as a Competitor

There has been a lot of buzz about Facebook’s Graph Search tool. One audience member asked straight up if Google is worried about Facebook Graph Search as a competitor. Mat’s reply – not right now, but he can definitely see a potential over time.

6. For Ecommerce Sites, Reputation Matters to SEO

Google also confirmed that they are working on an update for 2013 that will try to incorporate a merchant’s reputation into their ranking for e-commerce sites specifically. The catalyst to this has been poor sites ranking well because of an increase in links from bad press. Google is trying to get smarter about determining which of those links are “good press” vs “bad press.”

7. Google (Still) Hates Spam

Matt is head of Google’s Spam team so naturally he spent time discussing some of the team’s latest spam updates. Within the How Search Works site, Google has launched a site that shows real time screenshots of websites being discovered and dinged by Google:

Real Time Spam Screenshots from Google

Real Time Spam Screenshots from Google

More Resources: Google’s “How Search Works” Resource Library

What other SEO takeaways did you see at SXSW? Share them here!

 

SEM 2013 Tune Up Checklist for Your Website

07 Feb

2013 is in full swing (can you believe it’s already February?) and the beginning of the year is a great time to audit your Search Engine Marketing efforts for 2013. We’ve put together a checklist of items to review!

SEM Check List Item

1. Double Check Your Goal Tracking in Google Analytics

Throughout the year you have probably launched new campaigns and landing pages, and there may be new contact forms on your site. Make sure all of the forms on your website are added as Goals, and all of the confirmation URLs are correct and tracking properly.

To get to your Goal Settings, on the top right corner of the screen click “Admin” and then click into the profile you’d like to review. This will then take you to the list of all of your Goals

Goals Analytics  Goals Analytics 2

From here you can review each Goal individually, and verify that the Conversion URL and Funnel steps are correct.

 

SEM Check List Item

2. Update Your Keyword Research to Identify New Trends

At some point in the past you have identified a keyword focus for your website based on Keyword Research from a tool like the Google Keyword Tool or a paid tool like Wordtracker. For our clients, we focus on words with a balance between a healthy number of searches each month and competition levels where we are most likely to perform well.

Search behavior changes over time, so it is good to take time every 6-12 months to revisit this research and see what new opportunities and changes have come up over time. Review your keyword list to see what changes have happened in search volume and competition in the past year.

The Google Keyword Tool lets you also drill down into keyword data for desktop search vs. mobile search – so you can focus mobile content on different keywords if the search patterns are drastically different.

Also – review your keywords in the free tool Google Trends to compare searches over time and find Rising Searches to identify up-and-coming opportunities!

Identify Rising Search Terms with Google Trends free tool

 

SEM Check List Item

3. Review Your Homepage Optimization for 2013

Run a Keyword Density Analyzer Report

There are many similar tools out there, but I am partial to Schipul’s free Keyword Density Analyzer Report. Enter your homepage URL and check the results to see which phrases you use the most within your homepage content.

Focus on the two and three word phrases (as one word terms are often too generic to focus on). Within the list, you should see:

  1. Your brand name
  2. Your geography
  3. Your top product/service

If any of those items are missing, update your page to incorporate those terms in more places. Think about the Title Tag, Meta Description, within the Tagline, in alt tags, headers, and the content of the page.

keyword density analyzer example

Double Check Your Title Tag

Is your title tag representative of your Marketing focus for 2013? If not – update it to incorporate words around your primary goals this year!

More Homepage Audit Tips! For more tips on auditing your home page, check out our Homepage Web Marketing Audit over on the Schipul Blog!

 

SEM Check List Item

4. Identify & Remove Duplicate Content

With algorithm changes like the Panda and Penguin Updates, Google continues to reward high quality content and ding low quality and duplicate content. The new year is a good time to review to make sure your site isn’t guilty of duplicate content that may negatively affect your rankings.

We use free tools like Copyscape (plug in a URL and it checks for the same content across the web) and Screaming Frog (desktop software that scans your whole site) to identify duplicate text across a site and the web.

Take down duplicate content or use your Robots.txt file to block crawling of duplicate pages. You can set up 301 redirects from the old URL to the new to make sure visitors who may have that page bookmarked or linked don’t receive 404s.

You can also remove the URL in Google Webmaster Tools (more info on how to do that here).

 

SEM Check List Item

5. Scrutinize Your Contact Form to Improve Conversions

We all know that it doesn’t matter how many people you drive to your website with great SEO if they don’t convert!  Now is a good time to scrutinize your main contact form and look for ways to improve your conversion rate going into 2013.

Things to consider changing to improve conversion rate of your online forms:

  1. Test a different Headline to make the page more compelling – have you communicated why your organization is uniquely valuable?
  2. Can you add a product video or use other visuals to showcase the benefits without so much text?
  3. Are there fields you don’t really need anymore that you can remove or make optional?
  4. Are there additional questions that could save your team & the prospect time in qualifying? (For example – adding a question about budget or timeframe)
  5. Should you implement a free Chat Now tool to catch users with questions?
  6. Can you add validation to the page with a short testimonial or logos of brands you’ve worked with?
  7. Does your form look good and work correctly on a mobile and tablet device?

Sometimes even the smallest tweaks in headline wording or question order can make a big difference in conversion rate. Come up with ideas to try and test, test, test!

 

SEM Check List Item

6. Think Mobile

Mobile and tablet traffic is growing, and recent research shows that up to 50% of all local searches are performed on a mobile device.

Review your site on a mobile device and make sure everything works correctly. Almost half  (46%) of consumers report that they are unlikely to come back to a mobile site if it did not work properly the first time they visited. Remember that your site mobile search rankings can also be affected if your site doesn’t function properly on a mobile device.

Look at your Google Analytics data if you are considering investing in a mobile site design. Our average client sees mobile traffic as about 8-10% of their total traffic. If you are above that threshold, consider investing in a mobile site to cater to those visitors.

See this number and your break down of which devices visit your site most by navigating to Audience > Overview > Mobile > Devices in Google Analytics.

mobile stats percent of total visits in Google Analytics

If you are using a Mobile Site or Responsive Design, keep the design simple and easy to navigate. Minimize page load times as much as possible, as mobile visitors expect shorter load times than desktop visitors.

Happy 2013!

 

UX Best Practices for Solid SEO

12 Oct

Last week, Wednesday Oct. 3rd to be exact, myself and a few other Schipulites attended the Interactive Strategies Psych Conference (IS 12). Every session centered on human behavior, decision making and how to market products and campaigns in a way that has your end user in mind. I feel like one session in particular stood out to me as something the rest of you search engine marketers out there may find as interesting as I did. That session was Annette Priest’s “Keeping it Real, UX for Interactive Marketers.”

Annette had a ton of interesting points related to UX, but her website user experience discussion really had me listening. The way visitors interact with a website can make or break a PPC or SEO campaign. You can have amazing PPC ads with a great CTR, but nobody will convert if they get to the website and they’re lost. The same goes for people clicking through from organic search. Ultimately, you have to tell the visitor what to do and why. If you want them to “buy now” then say why. Then clearly tell them how.

Annette brought up a good point…visitors, especially from organic search, don’t always land on your homepage. She compared this to arriving at the front door of a beautifully landscaped home. We all know that people don’t always land on our homepage. Nope, sometimes visitors will show up in a weird and confusing back alley and then will ultimately bounce away! As search engine marketers, we need to make sure every page that a visitor could potentially land on is optimized with the end user in mind.

Beautiful Front Door to Home | Ideal Landing Page

Where we expect/hope all of our visitors will land when visiting our website

The un-optimized landing page

Where some visitors ultimately land…whomp whomp

Other interesting points from Annette:

  • People rely on user ratings and reviews from third party sources, but do realize that not all of the reviews they read are true
    (This point is something I stress all the time to my clients. It’s important to encourage reviews on social sites. Learn more about attaining user reviews and claiming local listings from a blog entry I wrote a while back: Handle Negative Online Business Reviews Like a Pro)
  • People are skeptical of marketing content from manufacturers and they expect that the manufacturer will only tell them the good things about the product. Therefore it is not an accurate reflection of reality
  • Users need a reason WHY they should buy and it needs to be written in a way that a human being would speak to them (conversational tone).
  • Better, easier product comparisons are needed. Avoid overwhelming your visitor with a ton of choices and use extra care with your layout.
  • Visuals are critical, users are driven by imagery
    (In fact, Annette brought up a funny, but true statement — humans are hard-wired to recognize cuteness. It keeps us from killing our young! So, bring on the kittens, puppies and babies.)

In case you want more awesome stats and info from Annette, check out her Speaker Deck here.

 

Top 5 WordPress SEO Plugins You Should Be Using

22 Jun
  1. WP SEO by Yoast

    I will go ahead and say that WP SEO by Yoast is the holy grail of all WordPress SEO plugins. At Schipul, we install this on all WordPress sites. The Yoast plugin makes it super simple to add meta descriptions, title tags and meta keywords to your page or post. One of my favorite features is the “snippet preview” which shows you exactly how your page will appear in the SERPs. There are lots of other features Yoast offers including permalink clean up, RSS enhancements, robots.txt, XML sitemaps and more.

  2. WP Mobile Detector

    Google seems to give more clout to websites that offer mobile versions of their site and I can see this becoming even more important as responsive web design takes over. Mobile users prefer a mobile version of a site so why not give that to them? You can easily make your website mobile ready with the WP Mobile Detector. This plugin will automatically detect the type of device being used to browse the site. It even gives you a variety of compatible mobile themes to choose from.

    WordPress SEO Plugins

    Image Credit: InkThemes

  3. SEO Rank Reporter

    There are many factors that people consider when deciding the success of an SEO campaign. Most of the time it seems that people are mostly concerned with their site’s search engine ranking, which makes sense because many people would rather change their search query to be more specific than click over to page 2 or 3. The SEO Rank Reporter plugin has made it easy for you to keep up with your ranking in the SERPs. Simply type in the keywords you want to track and the URL and voilà! A couple of neat features I must mention — you can customize your date range, track visits and easily export your results into a .CSV.

  4. SEO Smart Links

    Internal linking is great for SEO and helps reduce bounce rate. I strongly advise linking to other blog posts or pages using relevant anchor text. However, this can be a tedious and time consuming task because you have to hunt down the page that is associated with the phrase you are trying to interlink to. SEO Smart Links has decided to make our lives easier by automatically linking keywords and phrases in a post to other corresponding pages, posts, tags or categories. You can even assign nofollow attributes and open links in a new window.

  5. Redirection

    This plugin truly is a must-have. Redirection allows for 404 error monitoring as well as simple 301 redirect setup and management. It is especially useful when migrating from an old page to a new page. Hooray for no more lost traffic!

What are some of your favorite WordPress plugins?

 

ASAP Utilities: One Tool to Rule Them All

07 Jun

4 ASAP Utility functions that will make you love Excel even more…

As a senior production manager at PPC Associates, I spend a great deal of my day working in Microsoft Excel, whether that be manipulating data for reporting or prepping an upload sheet to load into AdWords Editor (Google AdWords’ offline editing program). When you’re dealing with thousands of rows of data that needs to be formatted for a client or uploaded into an account, accuracy and efficiency become vital.

In Excel, there are literally thousands of tools, formulas and shortcuts that can be used to your advantage when managing your PPC campaigns; some have already have been explained by my colleague, Laura Rodnitzky. However, within Excel, ASAP Utilities (which can be downloaded for free, here), is an add-in that works as a supplement to your preexisting tools and formulas and can enhance your Excel capabilities. Here are some of the ASAP Utilities’ most helpful tools for managing your AdWords data:

1.       Advanced character remove or replace

This utility allows you to remove or replace advanced characters, some of which Excel does not allow you to change. In Excel, when using the Find/Replace function, the question mark is used to signify all data within a cell, which prohibits you from being able to isolate a question mark and deleting it. However, with ASAP Utilities, you can remove or replace a question mark.

Advanced character remove or replace example

a.  In Excel, highlight the cells that contain the question marks.

ASAP Utilities in Excel

b.  In the “Text” section of ASAP Utilities, click “10. Advanced character remove or replace.”

c.  Select the appropriate symbol – in this example, the question mark – then fill in the “Replace each selected character with:” box with a symbol that is not represented in the URL string. Replacing the question mark will allow us to then use the Find/Replace function in the next step. For this example, we chose the dollar sign. Then click “OK” and “Close.”

ASAP Utilities -Advanced character remove / replace

d. The question mark within the urls should now be a dollar sign. Use the Find/Replace function to find “$*” and replace with nothing. In Excel, * represents all data that is left in the cell (similar to the ?). This will allow you to delete all tracking, along with the dollar sign.

Use the Find/Replace function to find “$*”

Advanced character remove or replace example

2.       Performing Calculations on Selected Data

This utility allows you to perform a specific calculation on a selected range or data. It is most commonly used for calculating new bids. Instead of setting up a new formula juxtaposed with the original bid (Max CPC/CPM) to perform the calculation, this utility lets you update the original data. Note that this can also be done quickly in AdWords Editor, but if the keywords/ad groups can’t be isolated easily in AWE, this is the fastest way to update your bids.

Adjusting Bids example

a. In Excel, select the data to apply the calculation to.

b. In the “Formulas” section of ASAP Utilities, click “2. Apply formula/calculation to selected cells…”.

Apply formula/calculation to selected cells

c. Create the formula, and then select “OK.”

Performing Calculations on Selected Data example

3.       Delete leading, trailing or excessive spaces

This utility allows you to delete any extra spaces before or after text, as well as extra spaces between tokens (excluding single spaces). The Excel Trim Function, which is located under Excel Tools and Functions, can also be used to eliminate unwanted spaces. However, depending on the format of the data, the Trim Function does not always delete these spaces, whereas the ASAP Utility will work on all types of data. This utility is most commonly used for deleting unwanted extra spaces in keywords, ad groups or ads before uploading into AdWords Editor.

a. In Excel, highlight the cells that contain extra spaces.

Delete leading, trailing or excessive spaces example 1

b. In the “Text” section, click “9. Delete leading, trailing and excessive spaces”.

Delete leading, trailing and excessive spaces

4.       Insert before and/or after each cell in your selection

This utility allows you to prepend or append data to a cell or range of data, which can be helpful when creating keywords with a broad match modified match type where a “+” must be prepended to each token in the keyword. The simple Find/Replace Excel function allows you to insert a “+” for all tokens by simply finding a space and replacing with a space and “+”. However, we can’t add a “+” at the beginning of a cell, in front of the first token, because Excel will then view the data as a formula, and will show an error. Similar to Excel’s Concatenate Function, we can prepend a “+” to the first token without receiving a formula error.  However with ASAP Utilities you can prepend data to the cell itself, instead of creating a new cell to add in the “+”.

a. Select the cells that you want to prepend or append data to.

b. In the “Text” section, click “1. Insert before and/or after each cell in your selection” and fill in the “add before” and/or “add after”. In this example the “+” is added to “add before”. Make sure to check the “Example” section to verify the data looks accurate, and then push “OK”.

Insert before and/or after each cell in your selection example

 

Ex Prepended "+"

Insert before and/or after each cell in your selection example 2

 

There are hundreds of other utilities within ASAP, all of which can be used to make your work in Excel a more efficient and user-friendly experience. I highly encourage anyone who uses Excel to manage their PPC campaigns to take advantage of this free utility and to start exploring all of its possibilities.

Guest Blogger:

Melissa Bregar - Senior Production Manager for PPC Associates Melissa Bregar is a Senior Production Manager for PPC Associates, a digital marketing firm with offices in the Bay Area and downtown Chicago.